Yes, we strive for maximum accuracy. However, as our items are handcrafted or unique artworks, slight variations in shade or detail are hallmarks of authenticity. Please note that color rendering may vary depending on your monitor settings.

You can view and download your receipt in the "My Account" section. A detailed order confirmation will also be sent to your email address immediately after purchase.

For non-personalized items, you can request a return within 14 days of delivery. Please refer to our Shipping & Returns page for instructions. Items must have the security seal intact. Please note: Commissioned artworks and personalized products are unique and cannot be returned.

Many fashion accessories are periodically restocked. Some exclusive items are available for "Pre-order" with specific production times noted on the product page. Unique artworks, once sold, will not be restocked.

Shipping times vary by destination, departing from our logistics center in Italy:

• Italy: 2–5 business days.

• Europe: 3–7 business days.

• Rest of the World: 5–21 business days (subject to customs clearance). You will receive a tracking number as soon as your order is shipped.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Bank Wire Transfers. Every transaction is secured by an SSL certificate and advanced encryption.

To change or cancel an order, please contact us within 12 hours at [email protected]. Once the order has been processed or shipped, changes are no longer possible.

Commissioning an artwork is a shared creative journey. You will collaborate directly with the artist and receive regular updates (photos/videos) during the process. Due to the personalized nature of this service, orders are final once production begins.

We use reinforced packaging and specific protective crates for fragile works and glass prints. All shipments are fully insured. Important: Upon delivery, always inspect the package. If you suspect any damage, sign the delivery slip with a "Specific Reservation."